Our sessions will be
Personalized
Our sessions will focus on assessing your organization's language access capacity through surveys, interviews, and data analysis. From this, we create a personalized plan to address immediate challenges and establish sustainable practices for effective communication and compliance.
Focused
We’ll work together to identify your organization’s language access barriers and develop a tailored, sustainable strategy. By leveraging technology, training, and continuous improvement, we’ll enhance your capabilities to improve service delivery, client satisfaction, and compliance, with a plan that grows with your needs.
Integrative
Meaningful communication goes beyond translation and interpretation. I’ll help your organization adopt inclusive practices that improve communication. Together, we’ll create strategies that respect and reflect the needs of the diverse communities you serve, fostering inclusion and understanding.
1
Assessment & Strategy
We begin with a tailored assessment to pinpoint language and cultural barriers that may be hindering your connection with diverse communities in any language. Based on these insights, we craft a strategic plan designed specifically to your needs, focusing on identifying barriers, strategic planning and systems implementation.
Our goal is to not only improve your immediate communication needs but also to set you up for long-term success, enabling better engagement with multicultural audiences and improved organizational efficiencies.
Identifying Key Barriers
Pinpointing specific language and cultural challenges that impact your ability to engage with culturally and linguistically diverse groups.
Strategic Planning
Developing a robust strategy to overcome these barriers and enhance organizational communication, efficiency and effectiveness.
System Implementation
Recommending and implementing equitable and sustainable language systems to ensure effective communication across all languages.
2
Capacity Building
Empower your organization with technical assistance support that is designed to foster equity for greater compliance, responsiveness, and inclusivity to meet all your language access needs.
This comprehensive approach not only addresses immediate compliance needs but also builds a foundation for sustainable growth and enhanced communication capacity for all languages.
Federal Compliance and CLAS Standards
Receive expert technical assistance to navigate and fulfill federal Title VI requirements and respond to the best practices of the National Standards for Culturally and Linguistically Appropriate Services (CLAS), ensuring your operations meet all legal and best practice guidelines.
Responsive Training
Enhance your team's ability to effectively communicate and engage with diverse communities through training sessions tailored to increase cultural responsiveness and enrich client interactions and service delivery.
Policy Development
Collaboratively we develop and refine language access policies that work to not only respond to culturally and linguistically diverse communities but also advance your organization’s Diversity, Equity, and Inclusion (DEI) initiatives. Helping you transform principles into actionable practices that improve organizational culture and public perception.
3
Community Engagement
Bridge gaps and building connections through intentional community engagement. Together we will design engagement opportunities that foster deep meaningful connections with diverse audiences.
Effective community engagement is integral to addressing critical community issues, improving access to services, and can inform more effective and inclusive solutions.
Community-Centered Facilitation
Facilitate discussions that not only engage but also empower community members, ensuring their voices are heard and their concerns are recognized.
Focus Groups
Focus groups and interviews are conducted in Spanish or English to gain deeper insights and understand the unique needs of community members. This approach ensures all participants can contribute meaningfully, enhancing the relevance and impact of the feedback gathered.
professional interpretation
Provide clear and accurate communication across language barriers. Professional interpretation ensures that critical information is accessible to everyone, enhancing understanding and participation in key discussions.
Why it matters
“Language shapes our understanding, our cultural context and our world view. It is the chief tool we use to communicate and is an essential part of our day-to-day lives.”
María Carreón Ayers
Founder/Owner
Providing meaningful language access is not only the right thing to do, it’s good for business.
1. ETHICAL RESPONSIBILITY
Offering services in multiple languages demonstrates an organization's commitment to inclusivity and equity. It ensures that all individuals, regardless of their language background, have equal access to important information and services. This is essential in sectors like healthcare, legal, and government services where understanding is crucial for safety, rights, and effective participation.
2. BUSINESS EFFICIENCY
When customers can communicate in their preferred language, misunderstandings are minimized, which speeds up the service process. Being able to address issues without language barriers can lead to quicker resolutions, reduced call times, and fewer follow-up interactions, thereby increasing operational efficiency.
3. EFFECTIVENESS OF SERVICES
Effective communication is key to customer satisfaction and outcomes. Customers are more likely to feel valued and understood when services are offered in their native language, leading to improved effectiveness and outcomes. For businesses, this effectiveness translates into better interaction and positive word-of-mouth, which are invaluable for brand reputation.
4. MARKET EXPANSION
Language access opens up new markets by making services accessible to a broader audience. Companies that respond to language needs can more effectively, increasing their customer base and potential revenue streams.
5. RISK REDUCTION
Providing services in multiple languages can help reduce legal and compliance risks, especially in regulated industries. For example, failing to provide adequate language support in healthcare can lead to misdiagnosis or improper treatment, with serious legal and financial consequences. Similarly, in finance and legal services, ensuring that all parties fully understand contractual obligations can prevent costly disputes and litigation.
6. COMPETITIVE ADVANTAGE
Organizations that prioritize language access distinguish themselves from competitors who do not. It signals a global and inclusive outlook, which can be a deciding factor.
Meaningful language access is not merely a legal or ethical requirement; it's a strategic advantage that can improve operational efficiency, expand market reach, enhance customer satisfaction, and mitigate risks, making it a smart and necessary investment for businesses aiming for long-term success.
“Without language, one cannot talk to people and understand them; one cannot share their hopes and aspirations, grasp their history, appreciate their poetry or savour their songs."
~ Nelson Mandela